RoastToOrderCoffee.com Return & Satisfaction Policy

At RoastToOrderCoffee.com, your satisfaction is our top priority. We take pride in roasting your coffee fresh to order and delivering it quickly so you can enjoy the freshest coffee possible.

Coffee Returns & Refunds

Because our coffee is a perishable product, we are unable to accept returns on coffee orders. However, we want you to love every sip! If there is an issue with your order — whether we made a mistake, your coffee arrives damaged, or you're unsatisfied for any reason — please contact us within 14 days of delivery, and we'll make it right.

We can offer:
✔ A replacement
✔ Store credit
✔ A refund (depending on the situation)

We may ask for a photo of the product or packaging to help us understand what happened and improve.

Merchandise & Equipment

We gladly accept returns on unused, non-perishable merchandise such as brewing equipment, mugs, or apparel within 30 days of purchase. Items must be unused, in original packaging, and in resalable condition.

To Start a Return:

1. Email us at support@roasttoordercoffee.com with your order number and reason for return.

2. We'll provide instructions for returning the item.

3. Once we receive and inspect the item, we’ll issue a refund or exchange.

Please Note:

• Customers are responsible for return shipping costs unless the item was defective or we made a mistake.

• Refunds are issued to the original payment method within 5-7 business days after approval.

Order Changes or Cancellations

We roast to order, so if you need to cancel or modify your order, please contact us within 2 hours of placing it. After that, your coffee may already be in the roasting process and cannot be changed or canceled.